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General

• 1. Introduction
  • 1.1. About This Document
  • 1.2. What is a Virtual Office?
  • 1.3. Hours of Operation
• 2. Getting Started
  • 2.1. Diversions - Diverting Your Number From Telstra
  • 2.2. Diversions - Diverting Your Number From Optus
  • 2.3. Call Answer Script
• 3. Phone Service
  • 3.1. Messages
  • 3.2. Can you transfer calls to me?
  • 3.3. Making a change to the service
  • 3.4. How to add a new employee
• 4. After Hours Services
  • 4.1. Voicemail
  • 4.2. Diverting to another number
  • 4.3. No Answer
• 5. Address and Office Services
  • 5.1. An Address Licence
  • 5.2. What happens with my mail?
  • 5.3. Hot Desking
  • 5.4. Meeting Rooms
  • 5.5. Frequently Asked Questions
• 6. Understanding Your Bill
  • 6.1. Requesting another copy of an invoice
  • 6.2. Disputing a charge
  • 6.3. How are outbound calls initiated?
  • 6.4. I am based overseas, am I still subject to pay GST?
• 7. Payments
  • 7.1. Accepted Payment Methods
  • 7.2. Changing/Updating Payment Details
  • 7.3. Failed and Overdue Payments
• 8. Support
  • 8.1. Understanding Support
  • 8.2. Submitting Change Requests
  • 8.3. Adding a new contact to my service
  • 8.4. Changing My Plan
• 9. Advanced Options
  • 9.1. Number Porting
  • 9.2. 1300 and 1800 Numbers
• 11. Policies
  • 1. 11.1 Block Calls Policy

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