Home → General → 11. Policies → 11.1 Block Calls Policy
1. 11.1 Block Calls Policy
| Purpose | On occasion you may find a situation where you require calls from a certain number to be blocked from coming through to the switchboard. |
| Conditions |
To block a number, Silent Partner needs to be provided with due cause, such as threatening behavior or illegal activity. Silent Partner is unable to block numbers from debt collection agencies or telemarketers. It is the clients responsibility to contact the caller/company to request to be removed from the call list. |
| Limitations | An inbound telephone number can only be blocked if we have access to the caller ID. If the number is listed as Private or Withheld, we are unable to block from our system. |
| How to request | To request a number be blocked, please send an email to support@silentpartner.com.au with the caller ID and detailing the reason for the request. |
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