HomeGeneralUnderstanding Your BillDisputing a charge

6.2. Disputing a charge

If you feel that the charge on your invoice is incorrect, the best course of action is to email support@silentpartner.com.au as soon as possible detailing the charge under question and why you feel this is inaccurate.

All disputes must be submitted within 7 days of the invoice being issued. If your dispute is approved and has been submitted prior to the 7 day cut off, your current invoice will be adjusted and re-sent. Please note, invoices cannot be re-done, they can only be adjusted.

If you have a dispute and it is not submitted until after the 7 day cut off period, or your invoice has already been paid, any adjustments will be reflected in your next invoice.

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