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5.5. Frequently Asked Questions

1. Am I able to receive an email when I receive mail? Yes. To arrange this please email reception@silentpartner.com.au with the details of your requirement.  
2. What happens to my mail after termination of my services with TSP? Upon termination with TSP, arrangements regarding mail can be organised with the account manager. Otherwise, the mail will be returned to sender.  
3. My company is based over seas. Can you forward mail to over seas? What is the cost involved? Yes we can do this. The fee involved is the cost to send the mail as determined by Australia Post.  
4. I will be out of country for next 4 weeks, can you hold my mail instead of forwarding it to me? Yes. Please send an email to reception@silentpartner.com.au advising us of the new instructions.  
5. I am expecting a very important document, can you call me when it arrives? Yes. Please send an email to reception@silentpartner.com.au informing us of the special document and who it will be sending it.  
6. Can I have my mail sent to TSP address even if I am not on a mailing package? No. Any mail that arrives at the TSP address that is not for a client on a mailing package or one of our serviced office clients, will be returned to sender.  
7. Can I have a parcel sent to TSP address even if I am not on a mailing package? No. No parcels will be received at the TSP address for anyone who is not on a mailing package, or is not a serviced office client.  
8. How long can you hold my parcel at reception? Is there any extra charge involved if I don't collect it in that period of time? There is no limit to the length of time that we will hold your parcel for you. However, there is a fee if the parcel is not collected by close of business the next day. The fee is $2 per item per day. If for some reason you will be unable to collect the parcel within this time frame, please call reception on 02 8437 6222 to advise and the fee may be wavered.  
9. Can you forward my parcels to my address after arrival at TSP? Yes we can. You will need to advise us of the forwarding address and a contact number for the person receiving the package. Also you will need to advise us which service you would prefer us to use e.g normal post, courier, express etc.