HomeGeneralUnderstanding Your BillHow are outbound calls initiated?

6.3. How are outbound calls initiated?

There are two scenarios and it depends on how you are set up:
1 - when a call is received by an operator and transferred to you.
2 - your number is set to divert to an external number outside business hours

The charges for outbound calls are calculated at standard diversion rates. Please refer to the price list for our diversion fees.

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