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2.4. Standard Colours Used
Since The Silent Partner call attendants are accessing numerous calendars, to minimise confusion and the potential for errors we have a few standard colors used in the calendars. Each of these colors have a specific meaning and all new call attendants are trained on these colours and their meaning, so they can easily identify a clients availability, special notes etc. They are consistent across all our calendars and it is not possible to change.
| Red |
This colour is used to mark unavailability in the calendar. If an operator sees a time blocked by a red |
| Green |
This colour, generally of two or three different shades, is used to indicate a booked appointment. |
| Green | |
| Orange |
While not a colour option added to your diary by default, it is the colour of choice for |
| Black |
This colour is used to represent a cancellation made within a cancellation period. Eg same day. |
| Grey |
This colour is used to represent a cancellation made outside a cancellation period that has not rebooked. |
| Purple |
This colour is used for the waiting list. Please refer to Chapter 8 (link below) for more information. |