1.1. What is Cliniko

Clinko is an online Practice Management Application suitable for medical and health related businesses.

Clinko offers customers an integrated calendar service, offering clients the ability to integrate client management, billing and online bookings into there Practivce Management Application.

The Silent Partner will be logging into your own instance of Cliniko and we will have scheduler permissions only.

Cliniko will provide a unique URL per client account.

1.2. Creating a Cliniko Account

To create a Cliniko account, you will need to  SIGN UP HERE

1.3. Giving Silent Partner Access To Cliniko

To give Silent Partner access you will need to:

• create a new user (refer to cliniko documentation on how add a user) with Scheduler or Receptionist permissions. 
• The username must be cliniko@silentpartner.com.au 
• This will email us and allow us to set up our own password. 

1.4. Support for Cliniko

2.1. What is Timely

Timely is an online Practice Management Application suitable for medical and health related businesses. It runs through a web browser with no need to install software or an app.

Timely offers customers an integrated calendar service, offering clients the ability to integrate client management, billing, online bookings and many more features. 

To sign up to timely, use this link: https://app.gettimely.com/Register?partner=thesilentpartner

2.2. Signing Up To Timely

To sign up to Timely and receive a Free Trial, simply click HERE.

Signing up to Timely using the unique Silent Partner link provided above will mean that your new account will automatically be linked to The Silent Partner's Timely Partner Account.

This will mean giving access to The Silent Partner to manage and process your calendar appointments on your behalf will be simply a case of following the steps below.

1. Log into Timely
2. Select Account
3. Select Login Details
4. Enable Partner Takeover

2.3. Giving The Silent Partner Access To An Existing Timely Account

If you have an existing timely account, there is a two step process to allow Silent Partner access to your Timely account.

Step 1: You will need to send an email to Timely requesting this. Timely will add your account to our Partner account.

Simply cut and paste the details into an email as follows. Ensure that you are sending the email from the email address that you have registered with Timely to esnure your request is automatically authenticated.

Email To:  support@gettimely.com

Email CC: sales@silentpartner.com.au 

Email Subject: Add My Account to Silent Partner Partner Account

Email Body:

Dear Support,

please link my account with reseller Silent Partner (Partner Code: thesilentpartner).  

2.4. Giving The Silent Partner Access To A NEW Timely Account

If you do not have a Timely Account, then you will need to create one. Creating a new account using the link that we provide you will mean that your new account will automatically be linked to our Partner Account and you will simply need to grant us access through the interface.

Follow the steps in the related page below to complete this process.

2.5. Support for Timely

Timely is a third party calendar service provider and as such have their own extensive knowledge book and support team. 

For support of your Timely account you should contact Timely directly at support@gettimely.com or help@gettimely.com.

You can also refer to the support documentation created by Timely at http://help.gettimely.com/

If your support query is in relation to a booking or details taken by a Silent Partner team member, please email support@silentpartner.com.au with the query details and a member of our team will investigate and get back to you with further details. 

3.1. What is PowerDiary?

Power Diary is an online Practice Management Application suitable for medical and health related businesses. It runs through a web browser with no need to install software or an app.

PowerDiary offers customers an integrated calendar service, offering clients the ability to integrate client management, billing, online bookings and many more features. 

Australia PH : 1300 755 184 ( Monday to Friday, 9am - 5pm)

3.2. Giving Silent Partner Access to PowerDiary

The Silent Partner (TSP) has a Power Diary Master Account under which we can view our various Power Diary clients. 

To establish a link to your diary, you will need to set up a New User in your Power Diary Account.

This is done by going to Setup > Users. Call this New User The Silent Partner Master Account.

You can then determine what features you would like Silent Partner to have access to but please ensure that Silent Partner has access to the reporting feature. This is for our internal team training and performance management. (This is detailed under " Available Features")

You will then be asked for a User Name ; This must be unique. Most of our clients use their initials and then Silent Partner. eg "MMSilentPartner"

You will then be asked for a password - This is your own password - We do not need to know this. ( The password needs to be between 6-16 characters long and include at least 1 number and 1 special character.)

Once this is done you will need to email PowerDiary support (support@powerdiary.com.au) to include your account under TSP Call Centre Master Account. 

Please allow 2-3 business days for Power Diary to link your calendar to The Silent Partner's Master account

Once this has been done the account will be linked and we can gain access to create appointments for you. 

3.3. Support for PowerDiary

Power Diary is a third party calendar service provider and as such have their own extensive knowledge book, which can be found here.

They also have some great video tutorials: http://www.powerdiary.com.au/tutorials/ 

If your support query is in relation to a booking or details taken by a Silent Partner team member, please email support@silentpartner.com.au with the query details and a member of our team will investigate and get back to you with further details. 

4.1. What is Mind Body Online?

4.2. Giving Silent Partner Access to Mind Body Online

4.3. Support for Mind Body Online

5.1. What is Healthkit?

5.2. Giving Silent Partner Access to Healthkit

Healthkit will send you an email as follows:

5.3. Support for Healthkit