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Calendars

1. Cliniko

1.1. What is Cliniko

Clinko is an online Practice Management Application suitable for medical and health related businesses.

Clinko offers customers an integrated calendar service, offering clients the ability to integrate client management, billing and online bookings into there Practivce Management Application.

The Silent Partner will be logging into your own instance of Cliniko and we will have scheduler permissions only.

Cliniko will provide a unique URL per client account.


1.2. Creating a Cliniko Account

To create a Cliniko account, you will need to  SIGN UP HERE

1.3. Giving Silent Partner Access To Cliniko

To give Silent Partner access you will need to:

1.4. Support for Cliniko

Cliniko is a third party calendar service provider and as such have their own extensive knowledge book, which can be found here.




If your support query is in relation to a booking or details taken by a Silent Partner team member, please email support@silentpartner.com.au with the query details and a member of our team will investigate and get back to you with further details. 


2. Timely

2.1. What is Timely

Timely is an online Practice Management Application suitable for medical and health related businesses. It runs through a web browser with no need to install software or an app.

Timely offers customers an integrated calendar service, offering clients the ability to integrate client management, billing, online bookings and many more features. 

To sign up to timely, use this link: https://app.gettimely.com/Register?partner=thesilentpartner


2.2. Signing Up To Timely

To sign up to Timely and receive a Free Trial, simply click HERE.

Signing up to Timely using the unique Silent Partner link provided above will mean that your new account will automatically be linked to The Silent Partner's Timely Partner Account.

This will mean giving access to The Silent Partner to manage and process your calendar appointments on your behalf will be simply a case of following the steps below.

  1. Log into Timely
  2. Select Account
  3. Select Login Details
  4. Enable Partner Takeover


2.3. Giving The Silent Partner Access To An Existing Timely Account

If you have an existing timely account, there is a two step process to allow Silent Partner access to your Timely account.

Step 1: You will need to send an email to Timely requesting this. Timely will add your account to our Partner account.

Simply cut and paste the details into an email as follows. Ensure that you are sending the email from the email address that you have registered with Timely to esnure your request is automatically authenticated.

Email To:  support@gettimely.com

Email CC: sales@silentpartner.com.au 

Email Subject: Add My Account to Silent Partner Partner Account

Email Body:

Dear Support,

please link my account with reseller Silent Partner (Partner Code: thesilentpartner).  

Please reply to confirm once this has been done.  

Kind regards   

[Your Name]

Step 2: After you have received an email reply from Timely confirming that your account has been lined to The Silent Partner Partner Account simply follow the steps below to complete the access process

  1. Log into Timely
  2. Select Account
  3. Select Login Details
  4. Enable Partner Takeover


2.4. Giving The Silent Partner Access To A NEW Timely Account

If you do not have a Timely Account, then you will need to create one. Creating a new account using the link that we provide you will mean that your new account will automatically be linked to our Partner Account and you will simply need to grant us access through the interface.

Follow the steps in the related page below to complete this process.

2.5. Support for Timely

Timely is a third party calendar service provider and as such have their own extensive knowledge book and support team. 

For support of your Timely account you should contact Timely directly at support@gettimely.com or help@gettimely.com.

You can also refer to the support documentation created by Timely at http://help.gettimely.com/


If your support query is in relation to a booking or details taken by a Silent Partner team member, please email support@silentpartner.com.au with the query details and a member of our team will investigate and get back to you with further details. 

3. Power Diary

3.1. What is PowerDiary?

Power Diary is an online Practice Management Application suitable for medical and health related businesses. It runs through a web browser with no need to install software or an app.

PowerDiary offers customers an integrated calendar service, offering clients the ability to integrate client management, billing, online bookings and many more features. 




http://www.powerdiary.com.au/

 support@powerdiary.com.au

Australia PH : 1300 755 184 ( Monday to Friday, 9am - 5pm)



3.2. Giving Silent Partner Access to PowerDiary

The Silent Partner (TSP) has a Power Diary Master Account under which we can view our various Power Diary clients. 

To establish a link to your diary, you (or your PowerDiary account holder if not you) will need to email PowerDiary support (support@powerdiary.com.au) to include your account under our Allied Partner Account.

To  support@powerdiary.com.au CC: support@silentpartner.com.au
Body

Hi PowerDiary,

I would like to give The Silent Partner access to my Power Diary account. Please link The Silent Partner’s Allied Partner Master Access to my Power Diary so they can view my diary and start to support.

 Thanks, 

Please allow 2-3 business days for Power Diary to link your calendar to The Silent Partner's Master account. You can then determine what features you would like Silent Partner to have access to but please ensure that Silent Partner has access the following as a minimum:

  • People Menu
  • Show All Appointments
  • Access All Calendars
  • Edit Appointments

We also recommend including the following if you would like us to be able to add in staff leave and provide configuration support as needed:

  • set up and configure PowerDiary
  • Communication Menu

Once this has been done the account will be linked and we will have access to make/change appointments within your account. 

3.3. Support for PowerDiary

Power Diary is a third party calendar service provider and as such have their own extensive knowledge book, which can be found here.

They also have some great video tutorials: http://www.powerdiary.com.au/tutorials/ 



If your support query is in relation to a booking or details taken by a Silent Partner team member, please email support@silentpartner.com.au with the query details and a member of our team will investigate and get back to you with further details. 



4. Mind Body Online

4.1. What is Mind Body Online?


4.2. Giving Silent Partner Access to Mind Body Online


4.3. Support for Mind Body Online


5. Health Kit

5.1. What is Healthkit?


5.2. Giving Silent Partner Access to Healthkit

Healthkit will send you an email as follows:

Dear Silent,

You have been invited by Mr Frank Stillone to join the HealthKit account for Frank Stillone. Log in with your details to HealthKit (https://www.healthkit.com/) and then accept the invitation on the Users page.

This will allow you to use HealthKit for Frank Stillone and ensure that your HealthKit records for other groups remain separate.

You can read more about the process in our online help manual here or contact Mr Frank Stillone for any clarification.

Regards,
The HealthKit Team



5.3. Support for Healthkit


6. Pracsuite

6.1. Documentation coming soon