2.4. Standard Colours Used
Since The Silent Partner call attendants are accessing numerous calendars, to minimise confusion and the potential for errors we have a few standard colors used in the calendars. Each of these colors have a specific meaning and all new call attendants are trained on these colours and their meaning, so they can easily identify a clients availability, special notes etc. They are consistent across all our calendars and it is not possible to change.
This colour is used to mark unavailability in the calendar. If an operator sees a time blocked by a red
This colour, generally of two or three different shades, is used to indicate a booked appointment.
While not a colour option added to your diary by default, it is the colour of choice for
This colour is used to represent a cancellation made within a cancellation period. Eg same day.
This colour is used to represent a cancellation made outside a cancellation period that has not rebooked.
This colour is used for the waiting list. Please refer to Chapter 8 (link below) for more information.