1.1. Part 1

1.2. Part 2

1.3. Part 3

2.1. Part 1

2.2. Part 2

2.3. Part 3

3.1. Spare 1

3.2. Spare 2

3.3. Outbound Calls On Your Behalf

Our services are not limited to just inbound call answering; should you require us to make a call on your behalf we absolutely can! This could be to:

• advise you're running late for a meeting 
• reschedule an appointment 
• remind of an upcoming appointment 
• answer a query on your behalf 
• respond to an emailed enquiry 
• and many more! 

Each call out request includes 3 attempts in the cost, over different times of the day(s). For example if we tried in the morning we would then try again that afternoon if we don't hear back from them. Once we do connect with them, or if we've tried three times and have not been able to reach the patient/customer, we will come back to you with the outcome. Then you can decide if you want us to keep trying, or if you want to send an SMS/email to ask they call. 

If we can't reach them we will leave a message on their voicemail (if they have that functionality). What we advise does depend on the reason for call. If it's a simple piece of information eg your letter of referral has been received, then we can leave the message and include the number to call back if they have any further questions. If a discussion is required, for instance to move an appointment, then we ask they call back to discuss. 

We will often update the appointment with a note as to why we called so our team knows what to do when they call back. And this is a great way for you to see what's happened, especially if you have a number of calls for us to make. 

We also recommend where possible for you to add notes to the appointment if you call the patient, especially if you want our team to be able to advise on your behalf should they call back. If a patient says they missed a call our team will always check their upcoming appointment first to find out why/what we can advise.